We regret to inform you that any original shipping fees is non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to resolve on a case-to-case basis to ensure the best customer service and overall satisfaction.

Please allow up to 14 working days for your parcel to be returned to TAMIE. We will send you a confirmation email receipt as soon as your return has been refunded. If you haven’t heard any communication from us after the 10 working days, please contact our team with your order number and details of the items returned. If you’ve returned more than one order in the same parcel, please allow at least 72 hours for all your returns to be completed.

We’re really sorry if we’ve made a mistake with your order. Please send us a message so we can fix this for you right away. We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us an image so we can look into this & organise for another one to be sent to you right away!